Leak Detection, Drying & Fire Cleans and the Reinstatement Experts
We’re the name for insurance repairs
About Us
Reinstate is a Northern company with Northern roots. “What’s that got to do with the price of fish?” you may ask.
Well, when it comes to having good, honest Northern values, based on trust, transparency and ‘saying it like it is’ it’s a pretty big selling point. Especially in the murky world of insurance claims and repairs.
Reinstate was set up by Andrew Hall in 2020, following several years at the helm of a National franchise of Loss Assessor and Building Repair companies. Prior to that, he was a partner in a company that bought and refurbished low value properties across the North East.
Aside from boasting a broad Middlesbrough accent, he is also pretty fluent in insurance lingo and is qualified to deal with water and fire damage restoration which is pretty useful when spotting when preparing scope of works. He sports the rare trait of genuinely caring about what he does and makes sure that everyone else that works with him does too, so much so that he is the primary point of contact for all customers at every stage of every job.
Reinstate has its own hand-picked network of specialist trades, each covering their own area. This enables a quick response, which, in the reinstatement world, equates to damage limitation. Essential when it comes to dealing with leaks, floods or fire, and of course stressed, worried customers who have just experienced significant damage to their homes.
So, when it comes to all elements of the property, insurance and reinstatement world, you could say the team at Reinstate know their onions. Pickled of course, they are Northerners remember.
What we do.
In short, we will project manage each and every trade required to fully revive and reinstate your property. Not only does this remove the stress of you having to source the various trades and ensure a timely and cost-effective programme of works, we also take on the responsibility of ensuring the Health and Safety of the job so you don’t have to.
What we provide:
- Fully managed service from start to finish with a dedicated, single point of contact
- A team of fully vetted specialists across all trades, complete with Health and Safety Policies and all the required insurances
- Structural engineering and architectural services
- Access to surveyors on major loss claims (costs to be paid by the insurance company)
- Access to loss assessor who can deal directly with your insurance company.
- A fair and realistic payment plan. Usually 50% upfront and we won’t collect the final payment until you are completely satisfied with the job.
Picking the right people to do your job
You might be faced with the decision to proceed with the insurers own contractor which is fine, a lot of them are very good. Make sure you do your research by checking some reviews and if you’re happy, what their lead in time is. You’ve probably seen our reviews so you can skip straight to the question of “when can you start?” We always commence restoration work (drying and or fire cleans” within 3-4 days. We can usually start reinstatment in no more than 4 weeks from approval of our costs.
If the insurance contractor can proceed at a cost thats below our cost then the insurance company will select the cheapest option, whereas, you’ll want to choose the best. Make sure you talk to us as we will always see if we can sharpen our pencil but first and foremost we will check that the insurance contractors and our own scope is like for like.
As qualified members of the British Damage Management Association 90% of the claims we deal with involve water damage—be that from a flood, or following an extinguished fire—so we’re pretty savvy when it comes to sorting these things out. We provide Dry Certificates which are important when you have had a leak or flood.
Being treat unfairly by your insurance company?
In some situations it may be necessary to enlist a loss assessor, for example, if you had an unfairly repudiated claim, a poor settlement offer, you experienced unnecessary delays or unfair treatment or if there was a dispute over the details of your insurance cover.
While we do not offer this service in-house, we work closely with a reputable loss assessor who can assist with your claim, working in tandem with ourselves. We will recommend this service if necessary, however this may be at an additional cost to yourself.
The Building Damage Experts
We’re the name for insurance repairs
