Emergency Repairs, The Building Damage & Reinstatement Experts
We’re the name when making a claim
Reinstate was founded by Andrew, who has worked as a project manager for refurbished projects for over ten years. Three years ago, he made the switch to working as a loss assessor as part of a wider national franchise. Through this employment, he saw a gap in the market for supporting people through the often confusing insurance claims process – ensuring they could access the settlements they needed to fully restore their properties, both commercial and residential. Now, Andrew has launched Reinstate.uk – offering property owners a turnkey, effective solution to property repairs via insurance claims.
Our team consists of both construction and insurance experts and our ethos is to always be approachable and understanding to our customers which is key to support those during one of the most stressful events in their lives. By taking a more personal approach, and becoming an asset to our customers, we’re better able to provide that exceptional standard of service we’re known for.
Claims Project Manager
My passion is to provide excellent customer service to policyholders when the worst happens to their homes and putting it right when it does.
I have 15 years experience in the management of property claims. I have gained extensive knowledge in building construction and reinstatement whilst gaining qualifications within insurance to understand the policies set out by numerous insurance providers.
I have also received qualifications in restoration management and use these skills to assess the needs for drying requirements following flood or escape of water damage. Restoration and resilience is something I have a real passion for.
I have worked for the insurance companies managing claims directly, from low value to total loss. I have also worked for a loss adjusting company working on behalf of the insurer to enable them to settle their claims.
I now wish to use my experience to assist policyholders to ensure they receive a fair and reasonable settlement when they have to make a claim. This can be a daunting experience especially when the process is unknown and the place they call home has suffered damage.
I will endeavour to make the process simple and guide you through it every step of the way.
In my personal life I am a mother of twin daughters. I have a passion for cooking after initially training as a chef when I left school. Spending time with family and friends is very important to me. I also love to keep fit and spend my free time training at home or the gym.
Having always been involved in property since a young age I get a huge buzz seeing a property get turned around. I’ve gone from buying delapedated houses, refurbishing them and selling for a profit to helping customers who’s homes have been damaged by fire and water and I must admit there is no better feeling than helping people in this situation.
After spending time as a mortgage broker and property investor I needed a change so I purchased a franchise of a nation loss assessing / building repair company in 2017. I hit the ground running and quickly realised I wanted to create my own brand and identity. In early 2020 and during lockdown I eventually launched Reinstate.
The company has gone from strength to strength, we have a strong team with lots of varying quality but where we all compare is our passion for the job. Personally I strive for perfection and my team mirror this, it can be difficult when you are reliant on a 3rd party (insurance company) to act with the same speed and integrity as yourself but we ensure we do our job to the best of our ability every time.
In my person life, spending quality time with the family is key, I like going to the gym, love the odd boxing session. I am a keen cycler and snowboarder. Spending quality time with the family.
I’ve worked in the construction industry all my working life, I used to help out my father from a young age who owned a buiding firm and this is where I get my passion from. I’ve been to university where I studied Business Management and worked part time giving me 12 years experience in this sector, 4 of which have been insurance related. I have a strong understanding of project managing both restoration and reinstatement from the office. Ensuring the contractors are booked in and have all the materials needed. For the last year or so I have been involved with progressing claims from first notification of loss through to settlement on behlaf of Reinstate.
In my personal life I just love spending time with my son and 2 step sons. We enjoy walking the dog and going to the odd Rock gig although that seems a thing of the past these days.
We know that the worst can happen at any time. From flash flood, burst pipes, fire and smoke damage to storms and deliberate vandalism. There are many reasons why our customers may need our support. Our passion for the industry, and goal to reduce the stress of the insurance process, is what sets us apart from our competition – and makes us such powerful advocates for property owners in need of that support.
Through our experience, we’ve seen plenty of claims dealt with unfairly or even repudiated. Which results in the process benefitting insurance companies while letting customers down. Our no-nonsense, expert approach to the insurance repairs process goes above and beyond for our customers and ensures they receive the help that they need to get their properties back again. Whether a commercial property or a residential home, our commitment to supporting out customers remains the same – and we support each to the highest standards possible.